Legal & Policy

Terms & Conditions

These Terms & Conditions govern your use of the 9ks platform. Please read them carefully before creating an account or placing any wager on 9ks.

Last Updated: 1 January 2026

Policy Highlights at a Glance

Before diving into the full legal text below, here are the six most important things every 9ks member in Malaysia should know.

Age Restriction — 21+

You must be at least 21 years old to register and play on 9ks. We reserve the right to request proof of age at any point and to close accounts that do not satisfy this requirement.

One Account Per Person

Each player may hold only one active 9ks account. Duplicate accounts are subject to immediate suspension and forfeiture of associated balances or bonuses.

Bonus Wagering Requirements

All promotional bonuses credited to your 9ks account carry wagering requirements. Winnings derived from bonus funds cannot be withdrawn until those requirements are fully met.

Responsible Gaming Tools

9ks provides deposit limits, session reminders, reality checks, and self-exclusion options. Members are encouraged to use these tools to maintain healthy gambling habits.

MYR Payments & Withdrawals

All transactions on 9ks are processed in Malaysian Ringgit (MYR). Withdrawals are only permitted to payment methods previously used to fund the account, subject to verification.

Fair Play & Integrity

Any form of collusion, use of bots, arbitrage abuse, or fraudulent activity is strictly prohibited. 9ks reserves the right to void bets and close accounts in confirmed cases of misconduct.

01 Acceptance of Terms

By accessing or using the 9ks website and any related services (collectively, the "Platform"), you confirm that you have read, understood, and agree to be legally bound by these Terms & Conditions ("Terms"), together with our Privacy Policy and any additional rules or guidelines published on the Platform. If you do not agree to these Terms in their entirety, you must immediately cease using 9ks.

These Terms constitute the entire agreement between you and 9ks with respect to your use of the Platform. Any prior representations, negotiations, or understandings — whether oral or written — are superseded by these Terms.

Important: Continued use of the 9ks Platform after any update to these Terms constitutes your acceptance of the revised Terms.

02 Eligibility

To register and maintain an account on 9ks, you must satisfy all of the following conditions:

  • You are at least 21 years of age. This age requirement is strictly enforced in accordance with responsible gaming standards applicable to casino-style online gambling.
  • You are a natural person and not a corporation, partnership, trust, or other legal entity.
  • You are not accessing the Platform from a jurisdiction where online gambling is prohibited by law.
  • You are not an employee, agent, contractor, or immediate family member of an employee of 9ks or any of its affiliated companies.
  • You have not previously had an account suspended or closed by 9ks for breach of these Terms.

9ks reserves the right to conduct identity and age verification checks at any time and to request supporting documents (e.g., MyKad, passport, or other government-issued identification) before processing any deposit, withdrawal, or bonus claim.

03 Account Registration

When you register for a 9ks account, you agree to:

  • Provide accurate, current, and complete information during the registration process.
  • Maintain and promptly update your account details to keep them accurate.
  • Keep your login credentials (username and password) strictly confidential and not share them with any third party.
  • Notify 9ks immediately at [email protected] if you suspect any unauthorised access to your account.
  • Accept full responsibility for all activity conducted through your account, whether or not you authorised it, until you notify 9ks of a breach.

One account per person: Each individual may register and maintain only one (1) active 9ks account. Opening duplicate or multiple accounts — whether under the same name or different names — is a serious breach of these Terms. All funds held across duplicate accounts may be voided, and all accounts may be permanently closed without prior notice.

9ks reserves the right to refuse registration to any applicant at its sole discretion, without being obligated to provide a reason.

04 Deposits & Withdrawals

All financial transactions on the 9ks Platform are denominated in Malaysian Ringgit (MYR). The following conditions apply to all deposits and withdrawals:

Deposits

  • You may fund your 9ks account using supported payment methods including Touch ''n Go, Boost, GrabPay, DuitNow, FPX, Maybank2u, CIMB Clicks, Public Bank, and Hong Leong Connect.
  • Minimum deposit amounts apply and are displayed at the point of transaction.
  • 9ks does not accept deposits from third-party sources. All funds must originate from a payment method registered in your own name.
  • Deposits are generally credited to your 9ks account within minutes. In the event of a delay, please contact our 24/7 support team via live chat.

Withdrawals

  • Withdrawal requests are processed to the same payment method used for the most recent qualifying deposit, subject to identity verification.
  • 9ks reserves the right to request supporting documentation (e.g., proof of identity, proof of payment method ownership) before approving any withdrawal.
  • Minimum and maximum withdrawal thresholds apply. Please refer to the Payments section of your account dashboard for current limits.
  • Processing times vary by payment method. Approved withdrawals are typically completed within one (1) to three (3) business days.
  • Any fees charged by your bank or payment provider are your sole responsibility.

Anti-Money Laundering: 9ks operates in accordance with applicable anti-money laundering (AML) regulations. We reserve the right to request additional documentation and to delay or decline any withdrawal that raises a compliance concern.

05 Bonuses & Promotions

9ks regularly offers promotional bonuses, free spins, cashback rewards, and loyalty incentives to its members. All bonuses are subject to the following general conditions unless stated otherwise in the specific promotion's terms:

  • Wagering requirements: Bonus funds must be wagered a specified number of times (the "wagering multiplier") before any associated winnings can be withdrawn. The applicable multiplier is stated clearly on each promotion page.
  • Eligible games: Not all games contribute equally to wagering requirements. Live dealer games, slots, and table games may carry different contribution percentages as detailed in each promotion.
  • Expiry: Bonuses that are not claimed or activated within the stated validity period will be automatically forfeited.
  • One bonus at a time: Only one bonus may be active in your 9ks account at any given time unless the promotion explicitly states otherwise.
  • Abuse: Any attempt to exploit bonuses through coordinated play, low-risk bet patterns designed to clear wagering requirements, or any other strategy deemed abusive by 9ks will result in the forfeiture of the bonus and any winnings derived from it.
  • Real money first: Real money funds in your account are used before bonus funds unless otherwise specified.

9ks reserves the right to amend, suspend, or withdraw any promotion at any time without prior notice. Changes will not affect bonuses already validly claimed and in active use at the time of the change.

06 Prohibited Conduct

When using the 9ks Platform, you agree that you will NOT:

  • Use any automated software, bot, script, crawler, or artificial intelligence tool to interact with the Platform in any way, including placing bets, navigating pages, or extracting data.
  • Collude with other players, share cards or game information in real time, or engage in any form of cheating during live dealer games, poker, or other multiplayer activities.
  • Engage in arbitrage betting, bonus abuse, or any strategy designed to guarantee a profit regardless of outcome through exploitation of platform mechanics.
  • Attempt to reverse-engineer, decompile, disassemble, or tamper with any software, algorithm, or security feature of the 9ks Platform.
  • Use the Platform for any unlawful purpose, including but not limited to money laundering, fraud, or financing of illegal activities.
  • Create accounts using false identities, stolen identification, or misrepresent your age or location.
  • Conduct or facilitate transactions that violate any applicable Malaysian or international law or regulation.
  • Upload or transmit any malicious code, virus, or harmful data to the Platform.

9ks actively monitors accounts for suspicious activity. Confirmed violations will result in immediate account suspension, forfeiture of balances, and may be reported to relevant authorities where legally required.

07 Intellectual Property

All content on the 9ks Platform — including but not limited to text, graphics, logos, icons, game interfaces, software, audio clips, and compilation of data — is the exclusive property of 9ks or its content licensors and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for personal, non-commercial entertainment purposes. This licence does not permit you to:

  • Copy, reproduce, republish, upload, post, transmit, or distribute any content from the 9ks Platform without prior written consent.
  • Create derivative works based on any 9ks content or branding.
  • Use any 9ks trademark, trade name, or brand element in any manner that could cause confusion or imply affiliation without authorisation.

Any feedback, suggestions, or ideas you submit regarding 9ks may be used by us freely without compensation or attribution to you.

08 Limitation of Liability

To the maximum extent permitted by applicable law, 9ks, its directors, officers, employees, affiliates, agents, and licensors shall not be liable for:

  • Any direct, indirect, incidental, special, consequential, or exemplary damages arising from your use of or inability to use the Platform.
  • Loss of winnings, profits, data, goodwill, or other intangible losses resulting from Platform interruptions, technical faults, or force majeure events.
  • Any errors, inaccuracies, or omissions in game results, odds, or payout calculations caused by technical malfunction, provided that 9ks takes reasonable steps to rectify such errors promptly.
  • Unauthorised access to or alteration of your transmissions or data by a third party.

The Platform is provided on an "as is" and "as available" basis. 9ks does not warrant that the Platform will be uninterrupted, error-free, or free of viruses or other harmful components. You use the Platform at your own risk.

Nothing in these Terms excludes or limits liability for fraud, death, or personal injury caused by our negligence, or any other liability that cannot be excluded or limited under applicable law.

09 Responsible Gaming

9ks is committed to promoting responsible gambling across all its products and services. We believe that gambling should always remain a form of entertainment — never a financial strategy or a way to recover losses.

We offer the following responsible gaming tools to all 9ks members:

  • Deposit limits: Set daily, weekly, or monthly caps on how much you can deposit.
  • Session time limits: Configure reminders and automatic logouts after a defined period of play.
  • Reality checks: Periodic on-screen notifications showing how long you have been playing and your net position during the session.
  • Self-exclusion: Temporarily or permanently exclude yourself from the Platform. Self-exclusion requests are actioned within 24 hours and cannot be reversed during the selected exclusion period.
  • Account closure: Request permanent closure of your 9ks account at any time by contacting our support team.

If you believe gambling is affecting your wellbeing or the wellbeing of someone you care about, we strongly encourage you to visit our dedicated Responsible Gaming page for detailed resources, self-assessment tools, and links to professional support organisations available in Malaysia.

Age Restriction: 9ks enforces a strict 21+ minimum age policy. Underage gambling is illegal and harmful. We will close any account found to be held by a person under the age of 21 and void all associated balances.

10 Suspension & Termination

9ks reserves the right, at its sole discretion and without prior notice, to suspend, restrict, or permanently close your account if:

  • You breach any provision of these Terms or any other policy published on the Platform.
  • We reasonably suspect fraudulent, abusive, or unlawful activity in connection with your account.
  • You provide false or misleading information at registration or during a verification check.
  • You are found to be under 21 years of age.
  • We are required to do so to comply with a legal obligation, court order, or regulatory directive.
  • Continued operation of your account poses a risk to the integrity of the Platform or to other players.

Upon termination for cause, any bonus funds or promotional credits in your account will be immediately voided. Real money balances, net of any amounts owed to 9ks, will be returned to you via your registered payment method after any applicable compliance review is completed.

You may also voluntarily close your 9ks account at any time by submitting a request to our support team. Pending bets placed before the closure request will be settled in accordance with these Terms.

11 Governing Law

These Terms & Conditions and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with applicable international gaming regulations under which 9ks holds its operating licence.

Where a dispute cannot be resolved through good-faith negotiation, it shall be referred to binding arbitration in accordance with applicable arbitration rules. The language of arbitration shall be English. Notwithstanding the foregoing, 9ks retains the right to seek injunctive or other equitable relief in any competent court to prevent irreparable harm.

You acknowledge that online gambling may be regulated or restricted in your jurisdiction. It is your sole responsibility to determine whether accessing and using the 9ks Platform is lawful where you are located. 9ks accepts no liability if you access the Platform from a jurisdiction where doing so is prohibited.

12 Amendments

9ks reserves the right to revise these Terms & Conditions at any time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered members via email or an in-platform notification.

It is your responsibility to review these Terms periodically to stay informed of any updates. Your continued use of the 9ks Platform following the publication of revised Terms constitutes your acceptance of those changes. If you disagree with the revised Terms, you must stop using the Platform and may request account closure.

13 Contact Us

If you have any questions, concerns, or requests relating to these Terms & Conditions, please do not hesitate to reach out to the 9ks support team:

  • Live Chat: Available 24/7 directly on the Platform — the fastest way to get assistance.
  • Email: [email protected] (plain text — not a clickable link)

Our multilingual support team is on hand around the clock to assist players from Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Bangsar, and across Malaysia in English, Bahasa Melayu, and Mandarin.

These Terms & Conditions were last reviewed and updated on 1 January 2026. Previous versions are available upon request.

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