Privacy Policy

01 Who We Are

9ks operates the online gaming platform accessible at https://9ks.lat and any related mobile applications or sub-domains ("Platform"). Throughout this Privacy Policy, references to "9ks", "we", "us", or "our" refer to the company that owns and operates this Platform.

This Privacy Policy governs how 9ks handles the personal data of users who register for, access, or otherwise interact with the Platform, including players based in Malaysia and other permitted jurisdictions. By creating an account or continuing to use the Platform, you acknowledge that you have read and understood this policy.

02 Data We Collect

9ks collects personal data only where it is necessary for the operation of our services, compliance with applicable law, or the protection of legitimate interests. The categories of data we may process include:

2.1 Registration & Identity Data

• Full legal name as per your MyKad, passport, or other accepted identity document
• Date of birth (to verify you are aged 21 or above, as required for casino-style gaming in Malaysia)
• Email address and mobile phone number
• Username and encrypted password
• Residential address (city, postcode, state — for example, Kuala Lumpur, Petaling Jaya, Penang, Johor Bahru)

2.2 Financial & Transaction Data

• Bank account details or e-wallet identifiers (e.g. Touch 'n Go eWallet, Boost, GrabPay, DuitNow FPX)
• Deposit and withdrawal transaction history denominated in Malaysian Ringgit (MYR)
• Payment method type (Maybank2u, CIMB Clicks, Public Bank, Hong Leong, etc.)
• Fraud-screening signals associated with payment instruments

2.3 Gaming Activity Data

• Game session logs (games played, bet amounts, win/loss records, session duration)
• Sports betting selections and esports wagering history
• Bonus and promotional participation records
• Responsible gaming settings you configure (deposit limits, session reminders, self-exclusion status)

2.4 Technical & Device Data

• IP address and approximate geolocation
• Device type, operating system, and browser version
• Cookie identifiers and similar tracking technologies (see Section 5)
• Login timestamps and session durations

2.5 Communications Data

• Records of correspondence with our support team via live chat or email
• Feedback, complaints, and dispute records
• Marketing preference flags (opted-in or opted-out)

03 How We Use Your Data

9ks processes personal data for the following purposes, each grounded in a lawful basis:

• Account creation and management — to set up and maintain your 9ks player account, authenticate logins, and deliver services you request.
• Know Your Customer (KYC) verification — to confirm your identity, verify you meet the minimum age requirement (21+), and satisfy anti-money laundering obligations.
• Payment processing — to facilitate deposits, withdrawals, and currency conversions in MYR via local payment rails.
• Regulatory compliance — to comply with applicable gaming, financial, and data protection regulations in the jurisdictions where 9ks operates.
• Platform improvement — to analyse usage patterns, diagnose technical issues, and enhance the overall gaming experience across slots, live casino, sportsbook, Teen Patti, and esports categories.
• Responsible gaming — to monitor gaming behaviour for signs of excessive play and offer protective tools such as deposit limits and voluntary self-exclusion.
• Fraud prevention and security — to detect unauthorised account access, collusive behaviour, and payment fraud.
• Marketing communications — to send promotional offers, bonuses, and news about 9ks services, but only where you have given explicit consent or where it is otherwise permitted by law.

04 Data Sharing & Disclosure

9ks does not sell or rent your personal data to third parties. We may share your information only in the following limited circumstances:

4.1 Service Providers

We engage carefully vetted third-party vendors to perform functions on our behalf — such as payment processing, identity verification, cloud hosting, customer support software, and analytics. These providers are contractually bound to process your data solely for the purposes we specify and to maintain appropriate security standards.

4.2 Regulatory and Law Enforcement Authorities

Where required by law or a valid legal process, 9ks may disclose personal data to governmental bodies, regulators, or law enforcement agencies. We will notify affected users where legally permissible to do so.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of 9ks's business, your personal data may be transferred to the acquiring entity. You will be notified of any such change and the applicable privacy protections that will continue to apply.

4.4 With Your Consent

For any sharing scenario not described above, 9ks will seek your explicit consent before disclosing your personal information to any third party.

05 Cookies & Tracking Technologies

9ks uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file placed on your device when you visit the site. We use the following types:

• Strictly necessary cookies — essential for you to log in, navigate the Platform, and use core features like your cashier. These cannot be disabled without impairing functionality.
• Performance cookies — collect anonymised data about how visitors interact with the Platform (e.g. pages visited, error messages) to help us identify improvements.
• Functional cookies — remember your preferences such as language, currency display (MYR), and responsible gaming settings between sessions.
• Targeting and analytics cookies — used, with your consent, to deliver relevant promotional content and to measure the effectiveness of our marketing campaigns.

You can manage or withdraw cookie consent at any time via the cookie preferences banner displayed on your first visit, or through your browser settings. Note that disabling certain cookies may affect the functionality of the Platform.

06 Your Rights

As a 9ks player, you have the following rights in relation to your personal data. You may exercise any of these rights by contacting our support team:

• Right of access — request a copy of the personal data we hold about you.
• Right to rectification — ask us to correct inaccurate or incomplete data.
• Right to erasure — request deletion of your data where it is no longer necessary for the purposes collected, subject to our legal retention obligations.
• Right to restrict processing — ask us to pause processing of your data in certain circumstances, for example while a complaint is being investigated.
• Right to data portability — receive a structured, machine-readable copy of data you have provided to us, where technically feasible.
• Right to object — object to processing based on legitimate interests, including direct marketing. We will cease marketing communications immediately upon request.
• Right to withdraw consent — where processing is based on consent, withdraw it at any time without affecting the lawfulness of prior processing.

We will respond to all verifiable data rights requests within a reasonable timeframe. Where a request is complex or numerous, we may extend the response period and will inform you accordingly.

07 Data Retention

9ks retains personal data only for as long as is necessary to fulfil the purposes described in this policy, or as required by applicable law. Our general retention principles are:

• Active accounts — data is retained for the duration of your account relationship with 9ks plus a reasonable period thereafter.
• Closed accounts — transaction records, KYC documentation, and gaming history are retained for a minimum of five (5) years following account closure to satisfy anti-money laundering and regulatory audit requirements.
• Marketing data — retained until you opt out or withdraw consent, after which it is removed from active marketing lists within 30 days.
• Support communications — retained for up to three (3) years to assist with dispute resolution and service quality review.

When data is no longer required, it is securely deleted or anonymised in accordance with our internal data lifecycle management procedures.

08 Security Measures

9ks implements a layered security architecture to protect your personal data against unauthorised access, loss, alteration, or disclosure. Our technical and organisational measures include:

• TLS 1.2 / 1.3 encryption for all data in transit between your browser or app and our servers
• AES-256 encryption for sensitive data stored at rest, including financial identifiers
• Multi-factor authentication (MFA) options for player account logins
• Regular third-party penetration testing and vulnerability assessments
• Role-based access controls limiting staff access to personal data on a need-to-know basis
• Intrusion detection systems and 24/7 security monitoring
• Formal incident response procedures with defined breach notification timelines

While we take every reasonable precaution, no system is completely immune to risk. We encourage you to use a strong, unique password for your 9ks account and to enable any available two-factor authentication options.

09 Minors & Age Restriction

The 9ks Platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from individuals under this age. As part of our KYC process, all users are required to provide proof of identity and date of birth before any gaming activity or financial transactions are permitted.

If we become aware that personal data has been collected from a user who does not meet the minimum age requirement, we will promptly suspend the relevant account, refund any deposits where applicable, and securely delete all associated personal data. Parents or guardians who believe their child has registered with 9ks should contact our support team immediately.

We also recommend that parents and guardians make use of internet filtering tools to prevent minors from accessing online gaming platforms. Our Responsible Gaming page provides guidance and links to relevant resources.

10 Changes to This Policy

9ks reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will notify registered players via email or a prominent notice on the Platform at least 14 days before the changes take effect. The "Last updated" date at the top of this page will always reflect the most recent revision.

Your continued use of the 9ks Platform following the effective date of any changes constitutes your acceptance of the revised Privacy Policy. If you do not agree with the updated terms, you should cease using the Platform and contact our support team to discuss your account options.

We encourage you to review this page periodically to stay informed about how 9ks protects your personal information. Archived versions of previous policies are available upon request.

11 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 9ks handles your personal data, please do not hesitate to reach out. Our dedicated privacy and support team is available around the clock to assist you.

• Live chat: Available directly on the 9ks Platform — the fastest way to get a response.
• Email: [email protected]

When contacting us about a data rights request, please include your registered email address and a brief description of your request so we can verify your identity and respond efficiently.